REFUND POLICY

Effective Date: 19-03-2025

Last Updated: 19-03-2025

At SURPLUS SYSTEMS, we offer non-tangible, irrevocable services, meaning that all sales are final and we do not provide refunds once a purchase has been completed. By purchasing our products or services, you acknowledge and agree to this policy.

1. No Refund Policy (Strict Agreement Required)

• Due to the nature of our digital and subscription-based services, no refunds will be issued after purchase.

• Before purchasing, you must check a box acknowledging that you have read and agree to this Refund Policy.

• We encourage you to review all service descriptions carefully before making a purchase.

• If you experience technical issues preventing you from accessing the service, contact [email protected] for assistance.

2. Subscription Cancellations

• You may cancel your subscription at any time by emailing [email protected] and submitting a cancellation request.
• There are no contracts or commitments, and you will not be billed for future periods after cancellation.

• Cancellations must be made at least 48 hours before your next billing cycle to avoid being charged for the next period.
• No prorated refunds will be provided for unused subscription time.

Upon cancellation, you will receive an email confirmation verifying that your subscription has been terminated.

3. Overdue Payments & Failed Transactions

If your payment is declined, refused, or otherwise unpaid, we reserve the right to:

• Suspend or terminate your access to our platform and services.

• Charge any overdue amounts, including potential third-party chargeback fees or penalties.

• Use legal means to recover outstanding payments, and you agree to cover all collection costs, including attorney fees if applicable.

4. Payment Disputes & Chargeback Protection (Stripe Compliance)
• If you wish to dispute a charge, you must notify us in writing within 60 days from the billing date.

• Customers must attempt to resolve any billing issues with our support team at least 7 days before filing a chargeback with their bank or Stripe.

• You must continue paying all invoiced fees while the dispute is being resolved.

• Failure to pay during a dispute waives your right to contest the charge.
• If a chargeback is filed:

• We will provide evidence, including service logs, email confirmations, usage data, and support tickets, proving that the service was provided.

• Fraudulent chargebacks will result in permanent account termination and potential legal action to recover disputed funds.

• You will be banned from using our services in the future.

• If the chargeback is found to be fraudulent or invalid, the customer will be responsible for any chargeback fees imposed by Stripe.

5. Proof of Service Delivery

• To prevent false disputes, we keep detailed logs of service usage, including:

• When you logged in and accessed the service.

• Features and tools used within the platform.

• Any correspondence with support or usage data.

• If a customer claims “I never used it”, we can provide proof of access to support our case.

6. No Refunds or Credits for Unused Services

• If you fail to use the platform or services during your subscription, you are still responsible for all applicable fees.

• We do not provide refunds or credits for partially used or unused subscriptions.

• Any decision to grant a refund or credit is at SURPLUS SYSTEMS’ sole discretion and is final.

7. Exceptional Refund Cases (If Required by Law)

• While we maintain a strict no-refund policy, we comply with applicable consumer protection laws. Refunds may be granted in the following situations:

• Billing errors: If an accidental double charge or other billing mistake occurs.
• Fraudulent transactions: If unauthorized purchases are verified by our fraud detection system.
• Legal requirements: If a refund is legally mandated under certain consumer protection laws.

8. Your Responsibility for Financial Transactions

• You are solely responsible for all financial transactions you or your customers conduct on our platform.

• You agree to cover all chargebacks related to transactions initiated by you or your customers.

• SURPLUS SYSTEMS is not liable for any losses due to fraudulent activity or unauthorized transactions conducted on your account.

9. Blacklisting Chargeback Abusers

• Any customer who files a chargeback that is found to be fraudulent or invalid will be blacklisted from our services.

• We may block access based on email, payment details, IP address, or device ID to prevent future abuse.

10. Compliance with Stripe & Payment Processors

• We have notified Stripe of our Strict No-Refund Policy, ensuring that disputes are reviewed with this policy in mind.

• Our business is tagged with “Strict Refund Policy” in our Stripe account, reducing automatic reversals in favor of customers.

• If a chargeback is found in our favor, we reserve the right to pursue legal action to recover funds.

11. Contacting Us

For any questions, concerns, or disputes regarding this refund policy, please contact us:

Email: [email protected]

Support Portal: https://help.surplussystems.io

This document was last updated on 19-03-2025.