Why You Should Avoid “Google-First” Claimants
Why You Should Avoid “Google-First” Claimants (The Hard Truth No One Tells You)
Here’s something nobody warns beginners about:
Google-first claimants are the hardest clients you’ll ever work with.
A “Google-first” claimant is someone who:
immediately searches everything you say
over-analyzes the process
misreads state statutes
thinks they’re a probate attorney overnight
And here’s the kicker:
They’re usually the LEAST likely to file correctly on their own.
Why Google-First Claimants Are Emotionally Exhausting
1. They Misinterpret Everything
They read legal statutes written for attorneys
…then interpret them as civilians.
Big mistake.
2. They Assume They Can DIY the Claim
They have NO idea:
how probate interacts with surplus
how objections work
how deadlines operate
how counties reject filings
They see a YouTube video…
and assume they don’t need help.
Until everything collapses.
3. They Ask Endless Questions
Questions aren’t the problem.
It’s the style of questions:
“My cousin said…”
“Google says…”
“I read online…”
“What if…”
You need a communication framework to handle this, or they will drain your sanity.
That’s why the Overage Objection Crusher was built — to eliminate 90% of this friction.
👉 https://surplussystems.io/objections
The Secret to Handling Google-First Clients
You must:
stay calm
stay confident
stay structured
stay factual
No debating.
No arguing.
Just clean communication, clear process, and professional documentation.
This is why running your business inside Surplus Systems is such a game-changer — everything is structured, logged, and documented.
So when clients challenge you, you have facts.
