Why Most Surplus Agents Sound Untrustworthy (And How to Instantly Fix It)
Why Most Surplus Agents Sound Untrustworthy (And How to Instantly Fix It)
Let’s get real:
Most surplus agents sound sketchy — and they don’t even realize it.
It’s not that they ARE sketchy…
It’s that their communication makes them LOOK unprofessional.
When you’re dealing with claimants who don’t know you, don’t understand the process, and don’t believe the surplus money is real, your tone matters more than your script.
Here’s what makes agents sound untrustworthy — and how to fix it instantly.
1. They Over-Explain (Which Signals Nervousness)
When you start rambling, over-teaching, or drowning the claimant in details, you lose them.
Confident agents speak simply.
Nervous agents talk too much.
2. They Answer Objections Emotionally, Not Logically
When a claimant says:
“Why didn’t the county tell me?”
“Is this a scam?”
“How do I know I’ll get my money?”
Most beginners panic.
Pros have clear, confident responses — because they’ve memorized the words.
And if you don’t have those responses yet, the Overage Objection Crusher will change your entire communication game in one afternoon.
👉 https://surplussystems.io/objections
3. They Fail to Explain the Process in Under 30 Seconds
If you can’t explain:
what surplus funds are
why the claimant is owed money
how the process works
…in 30 seconds, you lose trust.
Short answers win.
Clarity wins.
Certainty wins.
Communication is THE Skill That Separates $0/month Agents from $20K/month Agents
When you speak with confidence, credibility, and clarity, clients follow you.
And when you want your entire follow-up system to match that professionalism, Surplus Systems keeps every file, call, note, and document organized — which makes you LOOK and SOUND legit.
